Lockwood New York

 

Frequently Asked Questions

If you don't find the answer to your question here please email us at:

care@lockwoodny.com

 

Product Information

All of our body washes and lotions are available in 16 oz sizes. Due to the small batch nature of our production process the product may vary slightly from batch to batch. 

Accepted Payment Methods

We gladly accept all major credit cards: Visa, MasterCard and American Express. Apple Pay is also welcome. 

Shipping

All orders ship for free. Standard orders ship via FedEx Ground or USPS and should arrive in about five days once it's been shipped. Expedited shipping is available at an additional cost. 

We currently do not offer international shipments. 

Refunds & Exchanges

Your business is important to us! Excellent customer service is our number one concern. This includes double checking your order and packaging everything carefully. Occasionally accidents do happen. If your order arrives damaged or incomplete please let us know immediately. 

Please email us at care@lockwoodny.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

Due to the nature of our products we can NOT accept returns or make exchanges. All sales are final. Please keep in mind are products are natural and handmade, therefore may vary slightly from batch to batch. We do not refund any shipping & handling charges.