Frequently Asked Questions
If you don't find the answer to your question here please email us at:
Product Information
All of our body washes and lotions are available in 16 oz sizes. Our soaps are 6 oz and our candles are 11 oz. Due to the small batch nature of our production process, the product may vary slightly from batch to batch.
Accepted Payment Methods
We gladly accept all major credit cards: Visa, MasterCard, and American Express. Apple Pay is also welcome.
Shipping
All orders over $75 ship for free with code "FREESHIP'. Standard orders ship via USPS and should arrive in about five days once it's been shipped. We currently do not offer international shipments.
Refunds & Exchanges
Your business is important to us! Excellent customer service is our number one concern. This includes double-checking your order and packaging everything carefully. Occasionally accidents do happen. If your order arrives damaged or incomplete please let us know immediately.
Please email us at care@lockwoodny.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
Due to the nature of our products, we can NOT accept returns or make exchanges. All sales are final. Please keep in mind that our products are natural and handmade, therefore, they may vary slightly from batch to batch. We do not refund any shipping & handling charges.
Shipping Issues or Returns
We are not responsible for wrong delivery addresses. If the order is undeliverable and returned to us, we will issue a refund minus a $15 restocking fee if the ordered product(s) are not damaged and can be resold. If the order is returned to us due to an incorrect shipping address and the product(s) are damaged, we will not issue a refund. We are also not responsible for shipping delays by USPS.