Terms & Conditions

The information in this document relates to the Lockwood New York online store.  Please read these Terms & Conditions carefully before making a purchase.  The Terms & Conditions contain warranty disclaimers,  limitations of liability and other important information about Lockwood New York products and the online store.

1.  Definitions and Application

In these Terms & Conditions, “Lockwood" means Lockwood New York, LLC, a limited liability company organized under the laws of the State of New York.  ‘You’ or ‘your’ refers to the individual or organization who is ordering product.  "Products" means the Lockwood New York products which may be ordered on the website.

2.  Shipping Fees

Lockwood will ship to only one address per order. All shipping fees are outlined in the FAQs and are displayed during checkout. Currently, Lockwood ships only within the USA. For shipping charges for orders to be delivered outside of the 48 contiguous U.S. states, please contact care@lockwoodny.com.

3.  Deliveries

Our product is made in small batches at the Lockwood farm in New York.  We keep reasonable inventories and expect to fulfill all orders promptly.  Lockwood aims to complete deliveries within a week from the date of the order, although interruptions in supply due to demand or our small batch production schedule may occur from time to time.  If you are placing an order and have particular concerns about the timing of delivery, please contact care@lockwoodny.com.

 Lockwood does not delivery to PO boxes or APO addresses.  You may be required to sign for deliveries.

4.  Orders

Lockwood reserves the right to refuse any order, in which case Lockwood will notify you as soon as reasonably practicable and refund payment in full.

All Products are for personal use and gifting only.  You agree not to resell or facilitate the resale of Products in any form or any place.  Lockwood reserves the right to take legal action against unauthorized and unofficial sale of goods.

Lockwood makes no commitment to provide any Product other than as reflected in an accepted order.  You should not rely on Lockwood fulfilling any future orders or on the availability of any particular Product in the future.

5.  Prices and Payment

All prices on the website are in US dollars and do not include applicable sales taxes. The total cost including any applicable taxes will be displayed during check-out, once you have selected your billing and shipping address. Prices are subject to change without notice.

The amount payable to Lockwood for an order will be the total of the following amounts:

a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the order (referred to as the "Product Subtotal");
b. the cost of shipping determined in accordance with paragraph 2 (Shipping fees) above,
c. applicable sales tax based on your shipping address; and
d. the sum of any other fees which Lockwood levies from time to time and which you have agreed to pay by providing your electronic consent.

You must pay the total amount payable with respect to your order by credit card at the time of submitting the order.  Lockwood accepts Visa, Mastercard, or American Express and Apple Pay.

6.  No Warranty Except as Required by Law

Subject to the next paragraph relating to consumer protection legislation, Lockwood gives no warranty with respect to the Products.  The Products are sold and information is rendered to you on the understanding that you have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

If you are a consumer purchasing Products for personal use, the Products come with non-excludable warranties and guarantees under consumer protection legislation, including that Lockwood is the rightful owner, the Products are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample. If Lockwood breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products.  You also may have express rights of action against Lockwood under consumer protection legislation if Lockwood supplies defective Products to you that cause you injury, loss or damage.

7.  Limitation on Liability

Subject to the second paragraph of section 6 above, to the fullest extent permitted by law, the liability of Lockwood for any loss or damage suffered by you as a result of Lockwood breaching its obligations under these Terms & Conditions or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.

In addition, if you fail to make any payment in accordance with these Terms & Conditions, without prejudice to its other rights under law, Lockwood reserves the right, in its absolute discretion, to withhold supply and dispose of the Products requested in your order and Lockwood will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

8.  Refunds and Returns

Given the nature of our Products, sales are final except as required by law.  

In the unfortunate event that you receive Product that has been damaged during shipping or does not match your order, you must let us know at care@lockwoodny.com within 48 hours of receipt of the Product.  In that case, Lockwood will provide you with replacement Product in exchange and reimburse your return postage.  

Should you make an error when ordering online, Lockwood will gladly exchange your item for the item you intended to purchase if you notify us at care@lockwoodny.com within 2 hours of the time of your order. 

9.  Sales Tax

Where Lockwood makes a sale to you with respect to which sales tax is due and the amount paid to Lockwood by you does not, for any reason, include the full amount of sales tax collectable by Lockwood under law, Lockwood will be entitled, in addition to any other consideration recoverable in respect of the Product, to recover from you the full amount of such sales tax.

10.  Entire Agreement

Subject to the second paragraph of section 6 above and to the fullest extent permitted by law, these Terms & Conditions together with the order (as accepted by Lockwood), the Legal Notice on the website and Lockwood's Privacy Policy constitute the whole agreement between the parties and supersede all prior discussions and agreements between them.

11.  Governing Law

Orders and these Terms & Conditions will be governed by the law applying in the State of New York, United States, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New York City in New York State, and the courts complement to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to the Product or these Terms & Conditions.